1. How do you euthanize your animals?
We take deep care of how our animals are kept throughout their lives. Our feeder rodents are euthanized using CO2, an industry-accepted method commonly used for feeder and laboratory animals. We prioritize consistent nutrition, clean well water, and proper husbandry to produce healthy, high-quality feeders for reptiles, amphibians, and birds of prey. You can be confident that our animals have been treated with respect.
2. How do you ensure premium feeder rodents, insects, and plants?
We maintain strict husbandry and nutrition standards across all of our feeders and plant products. Our rodents are raised on Mazuri rodent diet, and our feeder insects are fed Mazuri roach feed designed for optimal nutrition. Colony health is routinely monitored through internal evaluations and periodic sample testing.
Frozen feeders are flash frozen for optimal preservation of the animal. For shipping, the product is processed and packaged in insulated shipping materials engineered to preserve product integrity and freshness throughout transit.
3. How long will the rodents last in my freezer?
Our rodents are packaged in thick, resealable freezer bags with minimal air exposure to help prevent freezer burn. When properly stored and resealed after each use, frozen rodents can typically last 12 months or longer in the freezer.
Fruit flies will continue cultivating for approximately four weeks under proper conditions. Feeder roaches can live long-term when provided with adequate food; such as raw potato's, fruit, table scraps, etc.
4. What is the best way to thaw frozen rodents?
There are two recommended methods for thawing frozen feeders:
Method 1:
Place the rodents needed for feeding into a separate sealed plastic bag. Submerge the bag in warm water until fully thawed. The water should be warm, not excessively hot or scalding. Smaller mice may thaw within an hour, while larger rats can require several hours.
Method 2:
Place the rodents in the refrigerator earlier in the day to thaw gradually. Before feeding, warm the feeder using Method 1. Many reptiles, especially snakes, respond better to warm prey.
Important:
Never use a microwave to thaw frozen rodents, as uneven heating can damage the feeder and may pose a risk to your pet.
5. Are your rodent sizes the same as other online sellers or pet shops?
Rodent sizing can vary significantly between suppliers, even when using the same product names. Because of this, we recommend comparing feeders by listed weight and length rather than name alone.
At MiceDirect, we use consistent sizing standards and provide weight ranges in grams within each product description to help customers make accurate comparisons. Product listings also include size references for additional clarity.
Some suppliers may label rodents differently depending on their own sizing systems, which can make direct comparisons difficult. Our goal is to provide accurately sized, properly weighed feeders with transparent pricing and descriptions.
6. Do you also sell live rodents?
Yes. We offer live rodents, plants, terrariums, feeder insects, feed, and other exotic animal supplies.
Local pickup orders are available at our facility located at 651 Tom Bell Road, Cleveland, Georgia 30528. We require at least 24 hours notice for all pickup appointments.
To schedule a pickup, please text 706-892-6381 with your name, order details, and preferred pickup date and time. We will have your purchase waiting on you.
Pricing and Payment Questions
1. Do you offer sales or promotions?
Yes. Subscribers to our newsletter and email list receive early access to sales, promotions, product updates, and special offers. You may unsubscribe at any time.
2. Is there a minimum order requirement?
No, there is no minimum order size.
Frozen orders qualify for free shipping at $99 or more. Orders below $99 incur a $49 shipping and handling fee.
Live product orders qualify for free shipping at $49 or more. Orders below $49 incur a $19 shipping and handling fee.
3. What payment methods do you accept?
We accept Visa, Mastercard, Discover, American Express, PayPal, Braintree, and Stripe. All orders must be paid in advance.
For local pickup orders, please text 706-892-6381 to arrange an appointment and discuss payment options.
5. What is your guarantee policy?
We stand behind our products with a 100% happiness guarantee, and we are committed to earning and keeping your business.
Please inspect your order upon arrival. If there is an issue with your shipment or product quality, contact us by email at sales@micedirect.com or by text at 706-892-4136. We will either reship the order or provide a refund. Our customers are always taken care of.
Orders placed before 2:00 PM EST typically ship the same business day. Orders placed after 2:00 PM EST generally ship the following business day, Monday through Friday.
Frozen orders shipping to the West Coast ship Monday through Wednesday and certain areas we can ship Thursday. This is due to FedEx and UPS 2-day air does not ship over the weekend except select areas. Any order placed after 2 pm Wednesday will ship the following Monday.
Reptile and Bird of Prey Questions
3. How difficult is it to switch reptiles from live feeders to frozen feeders?
Many reptiles can be successfully transitioned from live feeders to frozen-thawed feeders with patience and consistency.
Frozen feeders should always be fully thawed before feeding. Many reptiles, especially snakes, respond better when the feeder is warmed prior to offering, as they detect heat using infrared sensing.
Using feeding tongs to grab and hold the rodent by the end of the tail, gently wiggle the rodent to simulate natural prey movement and encourage a feeding response. Some reptiles may transition immediately, while others may require multiple feeding attempts before accepting frozen-thawed prey consistently.
Important:
Never feed your reptile directly by hand. Using feeding tongs helps prevent accidental bites and reduces the likelihood of your pet associating your hand with food.
4. My snake has stopped eating.
This happens with reptiles. They can stop eating for weeks or even months. It is not a point of concern if they do miss a few days. So, if your snake stops eating, there is no need to be worried. There are several tricks that you can do. First, make sure the habitat is clean and has clean bedding. Snakes to not like to eat in a dirty habitat. Second, give your snake a bath with warm water and soap. Third, move the habitat or if you have more than one habitat, move your pet to the other clean habitat. The last trick is to take your snake on a car ride. (We are not joking) We have seen this work very well. If you try feeding and they are not wanting to eat, wait at least two days before trying again. If you pet regurgitates, wait two weeks before feeding. This will allow the acid in his stomach to replenish. Regurg can happen if you over feed your pet.
Web Site Questions
1. "How do I find what I am looking for on your web site?"
When you are at our site, you will see links or section titles on the top of our page that will take you to the various parts of our site. Just click on the item you need and you will be directed to that section. Every page has a menu of links on it to guide you.
2. "Is ordering online with MiceDirect secure?"
Our shopping cart is very secure and is certified through our host provider Powweb, by Equifax Secure Certificate Authority. We have a SSL certificate making our site secure. When you are using our shopping cart, as well as any other secure site on the web, you will know it is secure when you see a lock icon in the bottom right of your screen or notice that the url path changes from the normal http:// to https:// (the "s" stands for secure). To view the certification, double click on the lock icon.
However, if for any reason you would prefer not to order your shipment online, please feel free to text us at 706-892-4136 or email us at sales@micedirect.com and we would be happy to take your order by phone instead.
3. "Does MiceDirect ever give or sell my personal information to other companies?"
No, we value our customer's right to privacy and security, and we will never sell or give away or sell your information to a third party for any reason. We only use your information for shipping purposes (FedEx, UPS or USPS.) For more information about our policies and how we use your personal information, please take a look at our policies in our "Privacy Notice" section.