Terms of service

 

TERMS OF SERVICE – MiceDirect (Balanced: Protection + No-Hassle)

Last updated: 03/18/2026

OVERVIEW

This website is operated by MiceDirect (“we”, “us”, “our”). By accessing or using our website (micedirect.com) and purchasing our products, you agree to these Terms of Service.

If you do not agree, you may not use our Services.

Our store is hosted on Shopify Inc.

SECTION 1 – ELIGIBILITY

You must be at least the age of majority in your jurisdiction to use this site.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time.
You agree not to misuse or exploit the Service.

SECTION 3 – ACCURACY OF INFORMATION

We strive for accuracy but do not guarantee all content is complete or current.
Use of the site is at your own risk.

SECTION 4 – PRICING & MODIFICATIONS

Prices and availability may change without notice.
We may modify or discontinue Services at any time.

SECTION 5 – PRODUCTS & PERISHABLE GOODS

Some products (including frozen feeders) are perishable and require proper handling upon delivery.

We take extensive measures to ensure safe delivery, including insulation and temperature control during transit.

SECTION 6 – SHIPPING & DELIVERY

Shipping timelines are estimates and may be affected by carrier conditions.

We work with trusted carriers, but delays may occasionally occur outside our control.

SECTION 7 – OUR GUARANTEE (CORE POSITIONING)

We stand behind our products with a 100% Happiness, No-Hassle Guarantee.

If there is any issue with your order:

  • Contact us within 24 hours of delivery

  • Provide a brief description (photos may help speed resolution)

We will make it right quickly, which may include:

  • Replacement

  • Refund

  • Store credit

Our goal is simple: you receive quality product and a smooth experience every time.

SECTION 8 – ORDER ACCEPTANCE & ACCOUNT INFORMATION

We may cancel or limit orders at our discretion.
You agree to provide accurate billing and shipping information.

SECTION 9 – THIRD-PARTY SERVICES

We use third-party providers (Shopify, payment processors, carriers, advertising platforms).
We are not responsible for their independent policies.

SECTION 10 – USER CONTENT

Any content submitted may be used by us without restriction.
You are responsible for your submissions.

SECTION 11 – PROHIBITED USES

You may not use the site for unlawful, harmful, or abusive purposes.

SECTION 12 – DISCLAIMER OF WARRANTIES

Services and products are provided “as is” and “as available” to the fullest extent permitted by law.

SECTION 13 – LIMITATION OF LIABILITY

To the extent permitted by law, MiceDirect is not liable for indirect or consequential damages arising from use of the Service.

SECTION 14 – INDEMNIFICATION

You agree to indemnify MiceDirect from claims arising from misuse of the Service or violation of these Terms.

SECTION 15 – TERMINATION

We may terminate access if Terms are violated.

SECTION 16 – GOVERNING LAW

These Terms are governed by the laws of the State of Georgia, United States.

SECTION 17 – CHANGES TO TERMS

We may update these Terms at any time. Continued use constitutes acceptance.

SECTION 18 – CONTACT INFORMATION

MiceDirect
Email: sales@micedirect.com
Phone: +1 (706) 892-4136
651 Tom Bell Road
Cleveland, Georgia 30528
United States