Shipping & Returns
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We ship the lower 48 of the US via FedEx. We ship Monday through Friday and "Home" packages are delivered 7 days a week. *(see below for Ground & Express) So your order will likely go out the day it is received or the following day. * (Business & Ground are only shipped to arrive Monday through Friday)
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Once your package ships you will get an emailed tracking number from FedEx or UPS, allowing you to track it to your door. We always ship “no signature required” so you will not have to be present for delivery. This is to ensure the package is not delayed an additional day and will arrive frozen.
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Orders $69 & up are always "Free Shipping." Orders below $69 is a flat rate of $29. We always ship FedEx Home, Ground & Express.
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We appreciate your business and thank you for letting us take care of your frozen feeder needs.
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100% Product Guarantee
- We guarantee hassle free that every order will arrive to you frozen and in great condition as well as your complete satisfaction with our feeders. Please let us know of any issues or concerns with your shipment and we will always address these to make sure you’re order is perfect. Please email these concerns directly at sales@micedirect.com or heath@micedirect.com.
When your order arrives, please check it right away and email us at sales@micedirect.com or text us at 706-892-6381 if there are any problems or issues with your order. We will take care of whatever the issue above and beyond your satisfaction.
Our Payment Policies
We are pleased to offer a variety of options for your payment convenience. We accept VISA, MasterCard, American Express, Discover, & PayPal through our online shopping cart. If you prefer to pay with a check or money order, email us at sales@micedirect.com or text us at 706-892-6381 to place your order. We do not accept C.O.D. and all orders must be paid for in advance.
For orders that will be picked up in person at our facilities, please text us at 706-892-6381 24 hours in advance to set up an appointment.