Shipping policy

Shipping Policy – MiceDirect

Last Updated: 03/18/2026

Welcome to MiceDirect. Below outlines our shipping process, timelines, and our commitment to delivering your order safely and efficiently.

100% Happiness Guarantee

We stand behind every order with our 100% Happiness Guarantee.

If anything isn’t right with your delivery, contact us within 24 hours of delivery, and we will make it right—quickly and without hassle.

Processing Time

  • Orders are processed within 1 business day

  • Orders ship Monday–Friday before 1 PM EST

West Coast Orders:

  • Ship Monday–Wednesday before 1 PM EST

  • Sent via 2-Day Express to maintain product integrity

Shipping Destinations

  • We ship to the frozen product to the lower 48 United States only and live product to all 50 states

  • We do not ship to:

    • P.O. Boxes

Perishable Shipments (Important)

Many of our products are temperature-sensitive.

We take extensive precautions including:

  • Insulated packaging

  • Cold packs / dry ice (when required)

To ensure best results:

  • Please ensure someone is available to receive your order

  • Retrieve packages promptly upon delivery

Order Tracking

  • You will receive a Shipment Confirmation email with tracking

  • Tracking becomes active within 24 hours

Delivery Issues

If there is any issue with your delivery:

Include:

  • Order number

  • Brief description (photos help speed resolution)

We will resolve the issue quickly under our Happiness Guarantee.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

  • Contact us within 24 hours of delivery

We will make it right through:

  • Replacement

  • Refund

  • Store credit

Contact Us

MiceDirect
Email: sales@micedirect.com
Phone: +1 (706) 892-4136