物流政策

Last Updated: June 8, 2024

Welcome to MiceDirect! Thank you for shopping with us. Below you will find our shipping policy, which outlines the terms and conditions for shipping your orders.

Shipping Guarantee

100% No Hassle Guarantee.

Processing Time

All orders are processed within 1 business day. Orders are shipped Monday-Friday prior to 1 PM EST (exemption- West Coast: Shipped Monday-Wednesday prior to 1 PM EST 2 Day Express)

Shipping Destinations

We currently ship to addresses within the lower 48 states of the United States. We do not ship to P.O. Boxes or APO/FPO addresses.

Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

Delivery Issues

If you experience any issues with your delivery, please contact us at sales@micedirect.com with your order number and details about the issue. We will resolve the issue for you quickly.

Damaged or Lost Packages

MiceDirect will replace products damaged or lost during shipping. If you received your order damaged, please contact us at sales@micedirect.com or text us at 706-892-4136. 

Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us at:

MiceDirect
Email: sales@micedirect.com
Phone: +1 (706) 892-4136