Shipping & Returns
All of our products are packaged as efficiently and professionally as possible to ensure that you get the best value for your shipping dollar. Our shipping days are Monday and Tuesday of each week. The shipment date for your order is determined by when the order is received and on the destination of the products. If an order is received after our ship days for that week, it will be shipped on the following Monday or Tuesday. A shipment that is over a 3 day ground must be shipped 3 day select. If you would like to determine how many days a shipment will take, go to www.ups.com and visit the shipment page and go to "calculate time".
In order to guarantee that every shipment you receive from us arrives frozen, we carefully package our products in KOL insulated boxes...the standard for real rodent pros. This specialized packaging is filled with sufficient dry ice, the amount of which is determined by the type of shipping you choose and the distance from our shipping center in northern Georgia to your location, to ensure that your reptile's or bird-of-prey's food arrives in the very best condition.
Frozen animals are shipped via UPS Air or Ground (availability based on UPS zone) in their insulated boxes with dry ice for fast delivery nationwide to your door. UPS will leave your shipment at your door if you are not there to sign for it, as all shipments are sent "No Signature Required".
The total quoted cost for all shipments, depends on the weight of the entire shipment and your location, and includes shipping and handling fees, as well as the cost of the dry ice and packaging. This shipment cost is included in your total order price and must be paid for in advance.
We do not ship live animals, only frozen ones. However, if you would like live rodents, or if you want to pick up your frozen ones in person and avoid paying any shipping costs, please call for directions and to set up an appointment time and we will gladly prepare your order for you for pick-up.
100% Product Guarantee
We want you to be absolutely pleased with every single shipment you receive from MiceDirect. Therefore we guarantee that our rodents will arrive to you in good condition, properly frozen, and will be a nutritious, healthy food for your pet.
When your order arrives, please check it right away and call us at 1-888-747-0736 if there are any problems at all with the quality of our products and we will refund 100% of your purchase price. Requests for reimbursement and replacement must be made within 24 hours.
Our Payment Policies
We are pleased to offer a variety of options for your payment convenience. We accept VISA, MasterCard, American Express, Discover, and PayPal through our online shopping cart. If you prefer to pay with a check or money order, just give us a call at 1-888-747-0736 and place your order by phone. We do not accept C.O.D. and all orders must be paid for in advance.
For orders that will be picked up in person at our facilities, please call us at 1-888-747-0736 to set up an appointment and to discuss payment options.