Frequently Asked Questions
1. How do you euthanize your animals?
When the time comes to euthanize our rodents, we use CO2 as a quick and humane method. This is an accepted industry standard.
Your rodents have received the best food and well water to ensure a happy and healthy feeder!
So, if you are feeding a corn, king, milk, boa or ball python, bearded dragon, monitor, or any other reptile, amphibian, lizard or bird of prey, you can rest easy that your pet is consuming the best and healthiest frozen Mice & Rats.
2. How do you ensure premium feeder rodents, insects, plants?
Our rodents are exclusively fed a scientifically formulated rodent diet. Our feeder insects are fed a Repashy feed. Regular examinations and sample product are lab tested. We check and recheck the internal quality and health of our rodent colony to ensure the health of the rodent are at the highest standards. All of our plants are grown in the richest soil.
We also retain quality with quick freezing and special insulated shipping containers which ensures your pet's food arrives completely frozen ensuring freshness for your pet.
3. What do you feed your mice?
Rodents are fed a formulated rodent from Mazuri. Our feeder insects are fed a Repashy diet. These feeds are scientifically formulated and has a stellar reputation as one of the best diets available and is used in most zoos.
4. How long will the rodents last in my freezer?
We ship all our rodents in thick, resealable plastic freezer bags for your convenience. These are sealed with very little air in them to prevent freezer burn. By carefully tightly resealing the freezer bags after each use, the rodents should keep for 12 months or longer. Fruit flys will cultivate and will grow over the course of about four weeks. Roach bugs will last as long as your feed and water them.
5. What is the best way to thaw out frozen rodents?
There are a couple of options for thawing frozen feeders:
#1 - Remove the rodents from the packaging and place into its own separate Ziploc bag. Then float the bag of frozen rodents you wish to use into the water. The water should be warm; not burning hot or scalding. Mice will typically thaw in less than hour, while larger rats may take 3+ hours.
#2 - Take your rodents out of the packaging in the morning and put into the refrigerator to thaw throughout the day. In the evening, the feeders should be thawed, and it will only take a short amount of time to warm them using method #1.
Important: Never use the microwave to thaw your frozen rodents. This will heat the inside of the rodent and it will and could endanger your pet.
5. Are your rodent sizes the same as other online sellers or pet shops?
Many times, rodent distributors will vary wildly on the sizes and weights of their rodents that may have the same names as other vendors. This can make comparison difficult. MiceDirect being a front leader in the industry, our sizing is widely used. However, some will use the name of one size up and sell one size down to increase profit. (i.e. Calling a small adult, a large adult) We never use this practice. Our rodents are appropriately sized, weighted and priced. We tend to send the average of the weight and size spectrum. In the product description of our rodents, you will find a range of grams that each individual mouse or rat weighs along with a quarter or for size referencing.
In order to compare prices between companies that sell frozen rodents, it is important that you check the weight listed for each rodent, and then compare prices of products that are of around the same weight. Note what unit of measure is being used; grams are most often employed.
6. Do you also sell live rodents?
Yes! Live rodents, plants, terrariums, feed, exotic bugs and so much more. Pick up items must be picked up from our facilitie which is located in 651 Tom Bell Road Cleveland, Georgia 30528. If you wish to pick up, we require a 24-hour notice and the fastest way to set up an appointment is to text 706-892-6381 with your name, order and day/time you wish to pick up.
Pricing and Payment Questions
1. How much are your rodents? What about group discounts?
We frequently send out codes for sales that we are having. If you create an account and provide your email, we will send you our coupon codes. You can opt out of this program at anytime.
We also have what we call "B Grade." These are rodents that do not meet the visual expectation that most customers want to have. There is nothing wrong with the health of the rodent and they are just as healthy as our "A Grade" mice. They may look a bit wet or could be a little bloody. We only have a small selection of "B Grade" and customers that purchase them are very happy.
2. "Do you ever have any special sales at MiceDirect?"
If you sign up to receive our newsletter, you will find that to be a very good way to get early notification of up-coming sales and promotions and to stay on top of all the great deals we have to offer you here at MiceDirect.
3. "Is there a minimum number of rodents that are required to order from your company?"
No, there is no minimum order. To receive Free S&H, there is a $69 dollar minimum (This applies only to frozen shipments. If the order falls below this minimum, there is a $29 S&H fee. All non-frozen products have Free Shipping.
4. "Do you accept credit cards? What about personal checks?"
We are pleased to offer several different options for your payment convenience. We accept VISA, MasterCard, Discover, American Express and we are also registered merchants with PayPal, Braintree and Stripe. We do not accept C.O.D. and all orders must be paid for in advance. For orders that will be picked up in person at our facilities, please text 706-892-6381 to set up an appointment and to discuss payment options.
5. "What is your guarantee policy?"
Our policy is, "A no hassle 100% satisfaction guarantee.) We want to earn and keep your business.
When your order arrives, please check your order and if there is an issue, please email or text us. The email is email@example.com and the number to text is 706-892-4136. If there are any problems at all with the quality of the product received, we will refund 100% of your purchase price or reship. We ship product same day if ordered prior to 1 P.M. EST and next day for orders after 1 P.M. EST. Monday-Friday. (Exception: On Frozen product, for the West Coast, we ship Monday-Wednesday. So please check for your package daily and or employ your tracking number. The rodents will thaw and ruin if left out beyond the time it takes to ship to your home.
General Rodent, Reptile, and Bird of Prey Questions
1. "Why feed reptiles frozen rodents over live ones?"
Although some people mistakenly believe that live food is better than frozen for their birds of prey and reptiles, frozen rodents are actually the preferred choice of many professional breeders, wildlife re-habilitators, zoos, and hobbyists.
There are several reasons for this:
1. Your pet can be bitten or scratched by a live rodent, which could result in injury to your pet.
2. Many customers prefer frozen rodents because of the convenience (they can be stored easily in large quantities; they are easier and more economical than going to the pet store.
3. The rodents are humanely euthanized making it easier to handle than a live rodent.
4. It takes away the many drawbacks of either having to maintain a live animal colony or repeatedly go to the pet shop for small numbers of live animals. Due to this, they end up being a better choice economically.
5. Finally, most importantly and worth repeating...because they are a safer and healthier choice for the animals under your care. Often live prey will fight back and bite or scratch and wound the reptile, and animals caught live or bought from unreliable sources may harbor all sorts of diseases and parasites that could then be transmitted to the bird of prey or reptile that ingested them.
Many people assume that live food will always be better for birds of prey and for reptiles over frozen food because that is what they eat in the wild. However, what some do not take into account is that we have already changed the rules of the game when we bring these animals into captivity and we at that point take on the responsibility for their health and safety. Yes, animals do not eat frozen food in the wild. But neither do they live in cages or man-made habitats, and they can die in the wild from wounds from feisty prey or from parasites and diseases that are transmitted by prey in the wild.
3. "How difficult is it to switch our reptiles from live feeders to frozen feeders?"
First of all, it is crucial to make sure that your frozen feeder is fully thawed. Some people have found it helpful to make sure the rodent is still warm from the warm water rather than totally cooled off. Snakes see with infrared, so they are attracted to the heat. The first step is to use a pair of feeding tongues to dangle the food in front of your pet, moving the food to entice your pet as if it were a live animal.
Very Important: Never feed your pet with your hand. They will quickly identify your hand as a food source and will start to strike at you as you go to pick them up. Using feeding tongs takes your hand out of the equation making life better you and your pet.
4. My snake has stopped eating.
This happens with reptiles. They will stop eating for weeks or even months. It is not a point of concern if they do miss a few days. We had one snake get loose for 7 months before we found him. He was skinny, but he did not starve to death. So, if your snake stops eating, there is no need to be worried. There are several tricks that you can do. First, make sure the habitat is clean and has clean bedding. Snakes to not like to eat in a dirty habitat. Second, give your snake a bath with warm water and soap. Third, move the habitat or if you have more than one habitat, move your pet to the other clean habitat. The last trick is to take your snake on a car ride. (We are not joking) We have seen this work very well. If you try feeding and they are not wanting to eat, wait at least two day before trying again.
Web Site Questions
1. "How do I find what I am looking for on your web site?"
When you are at our site, you will see links or section titles on the top of our page that will take you to the various parts of our site. Just click on the item you need and you will be directed to that section. Every page has a menu of links on it to guide you.
2. "Is ordering online with MiceDirect secure?"
Our shopping cart is very secure and is certified through our host provider Powweb, by Equifax Secure Certificate Authority. We have a SSL certificate making our site secure. When you are using our shopping cart, as well as any other secure site on the web, you will know it is secure when you see a lock icon in the bottom right of your screen or notice that the url path changes from the normal http:// to https:// (the "s" stands for secure). To view the certification, double click on the lock icon.
However, if for any reason you would prefer not to order your shipment online, please feel free to text us at 706-892-4136 or email us at firstname.lastname@example.org and we would be happy to take your order by phone instead.
3. "Does MiceDirect ever give or sell my personal information to other companies?"
No, we value our customer's right to privacy and security, and we will never sell or give away or sell your information to a third party for any reason except for shipping purposes (FedEx, UPS or USPS) For more information about our policies and how we use your personal information, please take a look at our policies in our "Privacy Notice" section.